I have received a wrong or damaged item
​In this unlikely situation, please visit the Contact Us section and reach out either through WhatsApp 055 702 6401 for instant support or send an email to thevisitorchalhoub@gmail.com. Please be sure to include your phone number, receipt number, the wrong or damaged item name & attach a picture of the item. Our team will look into your request and get back to you within 2-3 days.​​​
Does The Visitor have a physical store?
​The Visitor does have a physical store located in Jeddah International Airport in the Domestic Departure and Arrival Area.
What are the working hours?
The Visitor operates 24/7 ​
Is The Visitor Duty free?​
No. We are duty paid.
Is gift wrapping available?
​We offer special gift wrapping & perfume engraving during the checkout process.